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Name: Sean Mehra
Company: HealthTap
What are you building and who benefits most from it?
We are building the nation’s leading online primary care service that will equitably place quality, affordable primary care at every American’s fingertips, whether or not they have good insurance coverage or benefits. An estimated 25% of Americans don’t even have a primary care doctor, while millions of others don’t see a doctor as often as they need to or should. Geographic mobility and insurance costs are reported to be the biggest barriers, but wait times and compatible schedules also play a role.
As a result, consumers who are uninsured or underinsured, live in a healthcare desert, lack transportation, or otherwise can’t get in to see a doctor are more likely to suffer from undiagnosed medical problems and are at risk of developing more serious conditions, illnesses, and injuries. By bringing affordable, personalized care to consumers online, HealthTap is helping meet the needs of a growing population in search of an available, compassionate “family doctor.”
What has been the biggest challenge so far and how did you solve it?
The biggest challenge HealthTap has faced is how to sell virtual care to Americans profitably in a world where most are cash pay. We’ve solved this by offering an affordable subscription model that includes quality primary care, and now we are seeing subscriber retention rates measured in years, not months.
What tool or app could you not live without and why?
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I couldn’t live without my iPhone camera app and Photos app, which is tech that HealthTap’s CTO built at Apple!
What marketing strategies have worked for you?
Google’s health-related searches average 70,000 per minute, so we tailor our marketing strategies to reach our consumers where they are—online.
What’s the best specific piece of advice you have for other entrepreneurs?
Life is about the journey, not the destination. Money and glory may be side effects, but they often aren’t sufficient as primary motivators. Building a societally important company requires long-term dedication, sacrifice, and a genuine commitment to a vision that aligns with your personal sense of purpose.
What does your company’s trajectory look like over the next five years?
Over the next five years, HealthTap will build the nation’s largest and most influential primary care practice, placing a long-term primary care doctor at the fingertips of millions of Americans and materially changing the trajectory of their health and lives.
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